Honda Automotive Service Advisor
About The Position
AutoFair Honda is seeking a Service Advisor to join our team. This role offers the potential to earn well over $100k per year with a 5-day work week and a flexible schedule. The ideal candidate is passionate about helping customers, motivated to grow with the company, and interested in the automotive industry. AutoFair Automotive Group is a rapidly-expanding dealer group committed to providing an unmatched ownership experience through outstanding customer service and enduring relationships. We are dedicated to finding people who are passionate, motivated, and ambitious to join our team.
Requirements
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
Nice To Haves
- Experience working in a Customer Service field
- Interest in the Automotive Industry
Responsibilities
- Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
Benefits
- Aggressive & Rewarding Compensation Package
- Medical, Dental, Vision, Life and Disability
- 401 K Plan with company match
- Paid vacation
- Growth opportunities
- Paid Training
- Team based environment
- Employee vehicle purchase plans
- Long term job security
- Health and wellness
- Flexible Work Schedule
- Discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
