Service Advisor (Honda)

All Roads • Dundalk, MD

2d • $60,000 - $100,000 • Onsite

About The Position

Service Writer / Advisor - Norris Honda in Dundalk, MD. If you are customer-focused, energetic and friendly with previous service writing experience, Norris Honda in Dundalk, MD wants to talk to you! We are searching for an Automotive Service Advisor to manage the center of communications for all repair activities and act as a liaison between customers, technicians and the dealership. Ideal candidate is well versed in automotive service matters, managing customer expectations and consistent follow up. We want the customer to receive first-class service at our dealership. Previous Honda experience a plus.

Requirements

• Customer-focused, energetic and friendly
• Previous service writing experience
• Well versed in automotive service matters
• Managing customer expectations
• Consistent follow up

Nice To Haves

• Previous Honda experience

Responsibilities

• Maintain Customer Service Index (CSI) rating as set by dealership service manager
• Schedule appointments and generate estimates for customers
• Advise customers on the appropriate maintenance required to their vehicle based on manufacturer’s specifications
• Document repair and service orders in the correct fashion (CDK experience a plus)
• Be familiar with the latest industry trends and technical advancements and successfully apply them in daily activities
• Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
• All other duties as assigned

Benefits

• Medical, dental, vision, disability and life insurance offerings available on the 1st of the month after 30 days of employment
• 401k with company contribution
• Paid time off
• Company paid holidays
• Tuition Reimbursement program
• Employee referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed