Honda Service Advisor
About The Position
At Tampa Honda, helping customers drive away with a smile is what we do best. Join a team dedicated to earning customers for life and delivering exceptional service. We are proud to be recognized as an Automotive News Best Dealership to Work For for 2023, 2024, and 2025. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
Requirements
- Basic mechanical understanding of automobiles.
- Strong organizational and communication skills.
- Team player focused on delivering exemplary customer service.
- Valid driver’s license and acceptable driving record.
- High School graduate or equivalent, 18 years or older required.
Nice To Haves
- Former Service Advisor or technician experience is preferred.
- Familiarity with CDK or other dealer management software is desirable.
Responsibilities
- Serve as the liaison between customers and technicians, ensuring service needs are clearly understood and addressed.
- Assess vehicle performance issues, verify warranty/service contract coverage, and develop accurate repair estimates.
- Prepare and enter repair orders (RO) in the dealership system, obtain customer approvals, and maintain detailed customer records.
- Communicate additional service and repair recommendations to customers based on inspections.
- Administer manufacturer warranties for qualifying vehicle repairs.
- Keep customers informed of service specials, completion times, and repair costs.
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
