Automotive Service Advisor – Melloy Auto Group | Los Lunas, NM
About The Position
Melloy Auto Group in Los Lunas is looking for an experienced Automotive Service Advisor / Service Writer who knows that great service starts with communication and ends with a customer who wants to come back. We want an advisor who answers the phone, makes outbound calls, follows up with customers, sells needed maintenance and repairs, and keeps customers informed throughout the entire service process. This is not an order-taking position. We’re looking for someone who can build relationships, earn trust and develop a loyal customer base. We believe every service visit should create a completely satisfied customer and the next service appointment.
Requirements
- Previous automotive dealership Service Advisor / Service Writer experience
- Proven CSI or NPS performance
- Ability to document previous production and sales results
- Strong telephone skills and comfortable handling inbound and outbound calls
- Ability to professionally present and sell recommended maintenance and repairs
- Strong follow-up and customer communication
- Ability to manage multiple repair orders while keeping customers informed
- Understanding of technician productivity, repair-order flow and dealership service processes
- A genuine focus on customer retention and repeat service business
Responsibilities
- Answers the phone
- Makes outbound calls
- Follows up with customers
- Sells needed maintenance and repairs
- Keeps customers informed throughout the entire service process
- Builds relationships
- Earns trust
- Develops a loyal customer base
- Returns customer calls
- Follows up on declined work
- Explains repairs clearly
- Ensures promises are kept
- Recommends necessary vehicle maintenance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
