Automotive Service Manager – Chevrolet / GM Dealership – Los Lunas, NM

Melloy Chevrolet•Los Lunas, NM

13h•Onsite

About The Position

Melloy Chevrolet is hiring an experienced Automotive Service Manager to lead our Chevrolet dealership Service Department in Los Lunas, New Mexico, serving Albuquerque and Central New Mexico. We are looking for a proven dealership service leader with experience managing Service Advisors and automotive technicians, improving technician productivity and shop efficiency, maintaining strong CSI and customer satisfaction, and building an efficient, high-performing Service Department. Chevrolet or General Motors dealership experience is strongly preferred. Experience with Xtime, GM warranty processes, dealership fixed operations, technician productivity, customer retention, and Service Advisor development is highly desirable. This is a hands-on leadership position for someone who understands what it takes to run a successful franchised automotive dealership Service Department every day.

Requirements

Experienced dealership service professional who understands how to lead people, manage workflow and operate a busy franchised dealership Service Department.
Previous Automotive Service Manager or comparable dealership fixed operations leadership experience
Chevrolet or General Motors Service Manager experience strongly preferred
GM dealership or other franchised automotive dealership experience
Experience with Xtime
Knowledge of General Motors warranty policies and procedures
Strong understanding of technician productivity and efficiency
Experience managing, coaching and developing Service Advisors
Proven ability to recruit, develop and retain automotive technicians
Experience managing shop workflow, scheduling and capacity
Strong understanding of dealership service processes and fixed operations
Experience improving CSI and customer satisfaction
Understanding of customer-pay, warranty and internal repair operations
Ability to improve customer retention and repeat service business
Strong leadership, communication and organizational skills
Ability to establish expectations, measure performance and hold employees accountable
Comfortable using dealership technology and performance data to improve results

Nice To Haves

Chevrolet or General Motors dealership experience is strongly preferred.
Experience with Xtime, GM warranty processes, dealership fixed operations, technician productivity, customer retention, and Service Advisor development is highly desirable.

Responsibilities

Lead, coach and develop Service Advisors and automotive technicians
Improve technician productivity, efficiency and shop throughput
Recruit, develop and retain qualified automotive technicians
Monitor shop capacity and maximize available technician hours
Improve appointment scheduling, dispatching and service-lane processes
Maintain excellent customer communication throughout the repair process
Drive CSI, customer satisfaction and service retention
Monitor repair order count, hours per repair order and effective labor rate
Identify workflow bottlenecks and reduce unnecessary vehicle delays
Manage open repair orders and aging work
Work closely with the Parts Department to improve parts availability and technician efficiency
Maintain General Motors warranty policies, procedures and compliance
Utilize Xtime and dealership systems to improve scheduling, workflow, customer communication and follow-up
Develop processes that increase Service Department capacity and production
Maintain high standards for repair quality and customer experience
Review department performance throughout the month and take action when opportunities are identified
Manage Service Department staffing and operating expenses responsibly