Automotive Service Advisor - Nissan

Modern Automotive Network•Winston-Salem, NC

About The Position

Modern Nissan of Winston-Salem is seeking a motivated, customer-focused Automotive Service Advisor for its growing service department. The role involves helping customers with vehicle service needs, explaining repair recommendations, and coordinating with technicians and service management to support an efficient workflow. The advisor helps provide an exceptional customer experience throughout the service visit and builds lasting customer relationships through communication and follow-up. Modern Automotive is a fourth-generation, family-owned automotive group. The company describes opportunities for professional development and career advancement. Compensation is salary plus commission, with stated annual earning potential of $60,000–$100,000+.

Requirements

Excellent communication and customer service skills.
Ability to explain vehicle maintenance and repairs clearly.
Strong organizational skills and attention to detail.
A team-oriented mindset and a desire to succeed in a fast-paced environment.

Nice To Haves

Previous automotive Service Advisor or dealership service experience is preferred.
Familiarity with dealership management systems is a plus.

Responsibilities

Greet customers and assist with their vehicle service needs.
Write accurate repair orders and document customer concerns.
Recommend maintenance and repairs based on technician findings.
Explain repair recommendations, pricing, and timelines to customers.
Communicate with technicians and service management to ensure an efficient workflow.
Keep customers updated throughout the repair process.
Build lasting customer relationships through excellent service and follow-up.
Help deliver an exceptional customer experience from check-in to vehicle delivery.