Automotive Service Advisor
About The Position
Baker Auto Group is seeking a high-energy Automotive Service Advisor to join its Buick GMC team in Hudsonville. The role is suited to someone familiar with service advising who prioritizes customer satisfaction and enjoys contributing to a high-performing team. The company will provide training on the remaining aspects of the role. The Service Advisor is the primary customer contact from the initial greeting through delivery of the serviced vehicle. The advisor assesses customer needs, explains inspection results and recommended services, prepares estimates, coordinates vehicle progress through the shop, keeps customers updated, maintains organized paperwork, and follows manufacturer warranty requirements and company procedures.
Requirements
- Experience in a dealership service department or automotive repair shop.
- A current, valid driver's license and an insurability rating.
- High school diploma or equivalent.
Nice To Haves
- Experience with the CDK dealer management system.
- College experience.
Responsibilities
- Serve as the primary customer contact from initial greeting through delivery of the serviced vehicle.
- Learn the products and serve as a credible resource for customers.
- Assess customer needs and present appropriate services.
- Promote the multi-point inspection process and review its results with every customer.
- Organize and present estimates to customers.
- Manage a book of business and help ensure vehicles move through the shop on schedule.
- Keep customers informed about progress and changes in status.
- Keep paperwork organized and current.
- Understand and comply with manufacturer warranty requirements and policies and procedures.
Benefits
- Health insurance
- Dental insurance
- Life insurance
- Vision insurance
- 401(k)
- Paid time off
- Employee discount program
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
