Automotive Service Advisor / Writer | Up To $75K & Weekends Off | Gilbert SanTan on Pecos Rd

Christian Brothers Automotive • Gilbert, AZ

6d • Onsite

About The Position

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional guests rely on for assistance with their vehicles. You build lasting relationships and guide guests through the repair process, keeping them informed about vehicle status and ensuring their satisfaction. The position is based at 1245 E. Pecos Rd, Gilbert, AZ 85295. The schedule is Monday through Friday, 7 a.m. to 6 p.m., with weekends off. The role is with a locally owned and operated Christian Brothers Automotive franchise. CBA locations provide modern facilities equipped with manufacturer-level diagnostic equipment and factory scan tools.

Requirements

• Current driver's license.
• Driving record acceptable to the company's current insurance carrier.
• Proficiency with Windows-based computer software and automotive store applications.
• Experience in an automotive customer service role or automotive service writer, advisor, or sales role.
• ASE certification in service management or equivalent experience.
• Supervisory or management experience.
• High school diploma or GED; an associate or undergraduate degree is also listed as a qualification.
• Ability to be on your feet for most of the workday, including standing and walking.
• Dependability and reliability for a Monday–Friday, 7 a.m.–6 p.m. schedule.
• Ability to occasionally lift and carry objects over 50 pounds.
• Ability to drive manual-transmission vehicles.
• Ability to maintain a brisk pace in a high-volume environment.
• Ability to use a keyboard and mouse several times daily.
• Ability to use a standard handset phone several times daily.

Responsibilities

• Greet every customer with hospitality and the highest level of respect.
• Present the best solution to properly repair the customer's vehicle.
• Explain technician recommendations and digital inspection findings in an understandable way.
• Sell services consistently and effectively while maintaining honesty and integrity.
• Research, order, and track parts for vehicle repairs.
• Communicate effectively with technicians about all aspects of the service provided to customers.
• Maintain a positive attitude and team atmosphere.
• Communicate clearly and professionally by phone.
• Build long-term relationships among the store, the service advisor, and customers.
• Direct, coordinate, and participate in customer service activities according to customer needs and shop workload.
• Ensure repairs are performed to proper specifications.
• Shuttle customers as needed.
• Assist other employees as needed.
• Perform other duties as assigned.

Benefits

• Up to $75,000 annually for highly qualified candidates.
• Closed every weekend.
• Employer-paid financial wellness program and app, SmartDollar and EveryDollar.
• Paid vacation.
• Paid holidays.
• Healthcare benefits available.
• Matching retirement plans.
• Employee appreciation events.
• Ongoing training and career advancement.
• Continuous training through the CBA Flywheel Learning System.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED