Automotive Service Advisor / Writer | Up To $75K & Weekends Off | Gilbert SanTan on Pecos Rd
About The Position
Christian Brothers Automotive is hiring an Automotive Service Advisor / Writer for its independently owned and operated Gilbert, Arizona location. The Service Advisor is the primary point of contact for guests, guiding them through the repair process, explaining technician recommendations and digital inspection findings, keeping them updated on vehicle status, and ensuring their satisfaction. The role focuses on building lasting customer relationships while presenting appropriate repair solutions with honesty and integrity. The position is scheduled Monday through Friday, 7 a.m. to 6 p.m., with weekends off. Compensation is listed as $55,000–$75,000 yearly, and the posting notes earnings up to $75,000 annually for highly qualified candidates. The work takes place in a high-volume automotive service environment and may include shuttling customers, ordering and tracking parts, and assisting other employees. The location is part of Christian Brothers Automotive, whose shops provide modern facilities with manufacturer-level diagnostic equipment and factory scan tools. The company describes its approach as focused on precision repairs, transparency, integrity, and putting people first. This opening is with a local franchisee, which is the employer and is responsible for employment decisions.
Requirements
- Current driver's license.
- Driving record acceptable to the company's current insurance carrier.
- Proficiency with Windows-based computer software and automotive store applications.
- Experience in an automotive customer service role or automotive service writing, advising, or sales role.
- ASE certification in service management or equivalent experience.
- Supervisory or management experience.
- High school diploma or GED.
- Associate degree or undergraduate degree.
- Ability to be on your feet for most of the workday, including standing and walking.
- Dependability and reliability for the Monday–Friday, 7 a.m.–6 p.m. schedule.
- Ability to occasionally lift and carry objects over 50 pounds.
- Ability to drive manual-transmission vehicles.
- Ability to maintain a brisk work pace in a high-volume environment.
- Ability to use a keyboard and mouse several times daily and a standard handset phone several times daily.
Responsibilities
- Greet every customer with hospitality and the highest level of respect.
- Present appropriate repair solutions and explain technician recommendations and digital inspection findings in a way customers can understand.
- Sell services consistently and effectively without compromising honesty and integrity.
- Research, order, and track parts for vehicle repairs.
- Communicate with technicians about all aspects of the service being provided to customers.
- Maintain a positive attitude and team atmosphere.
- Communicate clearly and professionally by phone.
- Build long-term relationships among the store, the advisor, and customers.
- Direct, coordinate, and participate in customer service activities according to customer needs and shop workload.
- Ensure repairs are performed to proper specifications.
- Shuttle customers as needed.
- Assist other employees as needed.
- Perform other duties as assigned.
Benefits
- Employer-paid financial wellness program and app, SmartDollar & EveryDollar.
- Paid vacation and paid holidays.
- Healthcare benefits available.
- Matching retirement plans.
- Employee appreciation events.
- Ongoing training and career advancement.
- Continuous training through the CBA Flywheel Learning System.
- Weekends off; the location is closed every weekend.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
