Automotive Service Advisor/Client Specialist
About The Position
Krause Auto Group is seeking a motivated, customer-focused, and organized Service Advisor/Client Specialist to join the service team at Asheville Ford Lincoln. The role is responsible for delivering an exceptional customer experience while helping ensure efficient service department operations. The Service Advisor serves as the main customer contact throughout the repair process, communicates repair recommendations and updates, supports service-drive workflow, and collaborates with technicians, management, and manufacturer representatives. Krause Auto Group describes itself as a family-owned automotive organization with more than 30 years of experience, a promote-from-within culture, and opportunities for career growth.
Requirements
- Strong communication and customer service skills.
- Organized, professional, and detail-oriented mindset.
- Ability to multitask and perform well in a fast-paced environment.
- Leadership ability and experience working with teams.
- Positive attitude and self-motivated work ethic.
- Proven ability to deliver strong customer satisfaction results.
- Professional appearance and polished communication style.
- Ability to work independently while collaborating effectively with others.
- Valid driver’s license with a clean driving record.
Nice To Haves
- Previous automotive service advisor or dealership experience.
- Background in automotive repair or as a technician.
- Experience in customer service and sales, service drive management, hospitality, client relationships, or high-volume dealership environments.
Responsibilities
- Greet customers promptly and professionally in the service drive.
- Build customer relationships and provide a positive service experience.
- Serve as the main point of contact throughout the repair process.
- Respond to customer questions and concerns with concierge-level support.
- Clearly communicate repair recommendations, timelines, and updates.
- Maintain Customer Satisfaction and Customer Success Index scores at or above company standards.
- Oversee service orders and help manage service-drive workflow.
- Distribute repair orders efficiently among technicians.
- Assist customers with vehicle maintenance recommendations, warranties, and repair information.
- Help ensure technician productivity and daily labor sales goals are achieved.
- Assist with diagnosing vehicle concerns and coordinating parts or tools when needed.
- Support warranty administration and service department processes.
- Reinforce dealership policies and maintain compliance with company standards.
- Build strong working relationships with technicians, management, and manufacturer representatives.
- Support a positive, team-oriented service department culture.
- Participate in training and ongoing process improvement initiatives.
Benefits
- 401(k) with company match.
- Dental and vision insurance available.
- Paid vacation, PTO, and holidays.
- Career advancement opportunities and promotion from within.
- Employee discounts on vehicles, parts, and service.
- Family-owned and operated culture.
- Long-term career stability.
- Supportive and team-oriented environment.
- Leadership team committed to employee growth and development.
- Opportunity to work with respected automotive brands.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
