Automotive Service Advisor/Client Specialist
About The Position
Krause Auto Group is seeking a motivated, customer-focused, and organized Service Advisor/Client Specialist to join its service team at Asheville Ford Lincoln. The role connects customers with the service department, delivers a positive service experience, and supports efficient service operations. The company describes opportunities for career growth and advancement within its family-owned automotive organization. The Service Advisor greets customers, serves as their main contact throughout the repair process, communicates recommendations and updates, and helps customers understand maintenance, warranties, and repairs. The role also oversees service orders and workflow, coordinates repair orders with technicians, supports warranty administration, and helps the department meet productivity and labor sales goals. Collaboration with technicians, management, and manufacturer representatives is an important part of the position. Krause Auto Group states that it has operated for more than 30 years and represents a portfolio of automotive brands across multiple states. The company emphasizes employee development, promotion from within, a supportive team culture, and equal employment opportunity.
Requirements
- Strong communication and customer service skills.
- Organized, professional, and detail-oriented approach.
- Ability to multitask and perform well in a fast-paced environment.
- Leadership ability and experience working with teams.
- Positive attitude and self-motivated work ethic.
- Proven ability to deliver strong customer satisfaction results.
- Professional appearance and polished communication style.
- Ability to work independently and collaborate effectively with others.
- Valid driver’s license and clean driving record.
Nice To Haves
- Previous automotive service advisor or dealership experience is preferred.
- Background in automotive service advising, automotive repair or technician work, customer service and sales, service drive management, hospitality and client relationships, or high-volume dealership environments.
Responsibilities
- Greet customers promptly and professionally in the service drive.
- Build customer relationships and create a positive service experience.
- Serve as the main point of contact throughout the repair process.
- Provide customer support for questions and concerns.
- Clearly communicate vehicle repair recommendations, timelines, and updates.
- Maintain Customer Satisfaction and Customer Success Index scores at or above company standards.
- Oversee service orders and help manage workflow within the service drive.
- Distribute repair orders efficiently among technicians.
- Assist customers with maintenance recommendations, warranties, and repair information.
- Help ensure technician productivity and daily labor sales goals are achieved.
- Assist with diagnosing vehicle concerns and coordinate parts or tools when needed.
- Support warranty administration and service department processes.
- Reinforce dealership policies and maintain compliance with company standards.
- Build strong working relationships with technicians, management, and manufacturer representatives.
- Support a positive, team-oriented service department culture.
- Participate in training and ongoing process-improvement initiatives.
Benefits
- 401(k) with company match.
- Dental and vision insurance available.
- Paid vacation, PTO, and holidays.
- Career advancement opportunities and promotion from within.
- Employee discounts on vehicles, parts, and service.
- Family-owned and operated culture.
- Long-term career stability.
- Supportive and team-oriented environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
