Automotive Service Admin/ Customer Service Rep / Cashier
About The Position
This role combines customer service, cashiering, administrative support, and loaner fleet coordination within a fast-paced automotive service department. Ideal candidates will thrive in a team-oriented environment and enjoy helping customers while keeping operations organized and efficient. Westbury Jeep is part of the VIP Automotive Group, known for exceptional leadership, a customer-first culture, and a commitment to professional growth. VIP's mission is to create exceptional value and experiences for every customer, every time, by empowering employees to deliver outstanding customer service.
Requirements
- Previous automotive dealership, cashiering, customer service, or administrative experience preferred
- Strong communication and organizational skills
- Ability to multitask in a fast-paced dealership environment
- Detail-oriented with strong recordkeeping abilities
- Professional demeanor and customer-focused attitude
- Basic computer and data entry skills required
- Ability to work flexible retail/service department hours including Saturdays
Responsibilities
- Manage daily loaner fleet operations and vehicle availability
- Maintain registration, inspection, and maintenance schedules for all loaner vehicles
- Ensure loaner agreements are accurate, current, and properly documented
- Monitor open loaner contracts and provide weekly aging reports to management
- Coordinate guest loaner vehicle pick-up and drop-off services
- Work closely with valets to ensure vehicles are cleaned and sanitized
- Manage tolls, tickets, fuel reconciliation, and billing records
- Maintain accurate records within the TSD Fleet Management System
- Process customer payments including cash, credit cards, and checks
- Close repair orders and ensure service documentation is complete
- Handle customer concerns professionally and escalate when necessary
- Provide clerical and administrative support to the Service and Parts departments
- Assist with phone coverage and customer communication
- Maintain a professional appearance and organized workspace
- Perform additional duties as assigned
Benefits
- Medical & Dental Insurance
- 401(k) Retirement Plan
- Paid Time Off
- Employee Discounts on Vehicles, Parts & Service
- Short-Term & Long-Term Disability Coverage
- Supplemental Life Insurance
- Career Growth Opportunities
- Professional Development Assistance
- Employee Recognition Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
