BDC Service Rep (Automotive) – Customer Service
About The Position
Join Paramus Chevrolet – A VIP Automotive Group Dealership. Paramus Chevrolet, a proud member of the VIP Automotive Group, is seeking a motivated and customer-focused BDC Service Representative to join our growing team. If you have experience in customer service, call centers, automotive service scheduling, or dealership BDC, this is a great opportunity to build a long-term career in the automotive industry. At VIP Automotive Group, we are known for our strong leadership, employee-first culture, and commitment to delivering exceptional customer experiences. We offer a professional work environment, ongoing training, and real opportunities for advancement.
Requirements
- Experience in customer service, BDC, call center, or automotive dealership preferred
- Strong communication and phone skills
- Ability to multitask in a fast-paced environment
- Organized, detail-oriented, and reliable
- Basic computer and email proficiency
- Professional appearance and positive attitude
- Must be punctual and team-oriented
Responsibilities
- Respond to inbound calls, internet leads, and service inquiries
- Schedule service appointments and coordinate customer visits
- Communicate with customers via phone, email, and text
- Assist customers with vehicle service needs and follow-ups
- Coordinate loaner vehicles, shuttle services, and repair timelines
- Work closely with service advisors, technicians, and parts department
- Perform cashiering duties (cash, credit card, checks, GM rewards, charge accounts)
- Balance daily transactions and complete end-of-day closing procedures
- Maintain accurate customer database and records
- Support marketing efforts, promotions, and online inquiries
- Deliver a high level of customer satisfaction and professionalism
Benefits
- Medical & Dental Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Employee Discounts (vehicles, parts, service)
- Supplemental Benefits (STD, LTD, Life Insurance)
- Employee Recognition Programs
- Ongoing Training & Career Growth Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
