About The Position
AutoNation’s e-Commerce Sales Associate engages with customers online, by phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role involves responding promptly to leads, answering questions, providing information, and helping customers move from initial phone or internet contact to an in-store experience. The associate helps customers choose vehicles, discusses terms and payment options in line with customers’ lifestyles, budgets, and expectations, and closes sales. The role also includes following up after purchase to support customer satisfaction, build loyalty, and connect customers with the Service department for their ongoing ownership needs. AutoNation describes the position as part of a customer-focused, supportive team with career paths into areas such as finance and management.
Requirements
- High school diploma or equivalent.
- Ability to provide an exceptional customer experience.
- Drive to set and achieve targeted goals.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
- Willingness to follow up with customers.
- Experience and desire to work with technology.
- Valid in-state driver’s license and an acceptable, safe driving record.
Nice To Haves
- Prior sales experience, preferably in retail.
- Sales or customer service experience.
Responsibilities
- Respond promptly to customer leads received online, by phone, and in person.
- Answer customer questions and provide vehicle and purchase information.
- Guide customers from phone or internet contact to an in-store experience.
- Help customers select a vehicle that meets their needs.
- Discuss terms and payment options to fit customers’ lifestyles, budgets, and expectations.
- Close vehicle sales in a no-haggle sales environment.
- Follow up with customers after purchase to ensure satisfaction and drive loyalty.
- Help transition customers to the Service department to support their ownership experience.
- Set and work toward targeted goals.
Benefits
- Competitive compensation.
- 401(k) matching.
- Health, dental, and vision insurance plans.
- Maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
- Access to deals and discounts through YouDecide.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
