Automotive Product Specialist

Elite Recruiting Services•Santa Monica, CA

2d•Onsite

About The Position

Volvo Santa Monica is hiring a customer-focused Automotive Product Specialist to help customers explore Volvo vehicles, understand vehicle features and technology, and have a smooth, professional dealership experience. The role supports the sales team and includes customer interaction, vehicle demonstrations, delivery coordination, vehicle preparation, and maintaining customer information and follow-up records. Dealership experience is preferred but not required; candidates with relevant customer-facing experience and a willingness to learn are encouraged to apply. This is a full-time, hourly position paying $20–$22 per hour depending on experience, with bonus opportunities and significant overtime potential based on dealership needs. The consistent weekly schedule is Thursday through Monday, with Tuesday and Wednesday off.

Requirements

Strong customer service and communication skills.
Comfort demonstrating vehicle features, technology, controls, and functions to customers.
Ability to explain technical information clearly and patiently to customers with varying levels of automotive knowledge.
Professional, personable, and confident when working directly with customers.
Tech-savvy and comfortable learning vehicle technology, infotainment systems, and driver-assistance features.
Strong attention to detail, ensuring customers understand their vehicle before driving off the lot.
Organized and dependable, with the ability to coordinate vehicle deliveries and manage multiple priorities.
Valid driver's license with a good driving record.
Willingness to learn Volvo models, features, and delivery procedures.

Nice To Haves

Dealership experience is preferred but not required.
Previous experience in customer service, hospitality, retail, technology support, or product demonstrations is a plus.

Responsibilities

Welcome customers and assist with their dealership experience.
Introduce customers to Volvo models, features, technology, and available options.
Conduct vehicle walkarounds and product demonstrations.
Answer customer questions and explain vehicle capabilities.
Support the sales team throughout the customer journey.
Assist with vehicle preparation, inventory organization, and showroom presentation.
Help coordinate customer appointments, vehicle demonstrations, and deliveries.
Maintain accurate customer information and follow-up records in dealership CRM systems.
Communicate professionally with customers and dealership team members.
Stay current on Volvo products, features, and new vehicle technology.