Automotive Parts Personnel - Vancouver, WA | Dick Hannah Dealerships

Dick Hannah Chrysler Jeep Dodge • Vancouver, WA

1d

About The Position

Dick Hannah Dealerships is seeking a dedicated, knowledgeable Parts Personnel team member for its fast-paced, high-volume Parts Department. The role supports retail, wholesale, shop, and online sales channels. The ideal candidate is highly organized, comfortable managing multiple priorities, and committed to excellent customer service.

Compensation is a $6,500 monthly base salary plus 1.5% commission on parts, wholesale, and retail gross profits. Average monthly compensation is $6,800–$7,000. New full-time employees accrue 4 hours of paid time off per pay period, approximately 96 hours during the first year, with accrual increases over time. Health benefits begin the first month after 60 days of employment and include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, short- and long-term disability, and a 401(k) plan. At least six paid holidays per year are offered subject to the introductory period and other eligibility requirements.

Dick Hannah Dealerships is a family-run business established in 1949. Its stated core values are Family, Integrity, Respect, and Purpose, with a focus on employees, customers, and future innovation. The company is an equal opportunity employer and prohibits discrimination and harassment on the basis of protected characteristics under applicable laws.

Requirements

• Excellent communication and customer service skills.
• Strong organizational and time-management abilities.
• Ability to prioritize and multitask in a fast-paced, high-volume environment.
• Comfort using computer hardware and software systems.

Nice To Haves

• Prior experience with CDK Dealership Management Software.
• Experience managing online parts sales channels.
• Previous experience selling parts through eBay and Amazon is strongly preferred.
• Familiarity with digital inventory systems and e-commerce platforms.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Support a high-volume parts operation with multiple revenue streams.
• Inform customers about companion parts, specials, and the full range of products.
• Answer incoming phone calls and provide accurate price quotes and information.
• Pull, fill, and stage parts orders from inventory.
• Receive, unpack, and properly store incoming materials and supplies.
• Report damaged or incorrect shipments for accounting, reimbursement, and record-keeping.
• Notify the Parts Manager of out-of-stock items requiring immediate attention.
• Source out-of-stock parts from outside vendors and submit emergency orders when needed.
• Notify service advisors and customers when special-order parts arrive.
• Track and follow up on back-ordered parts.
• Ensure internal parts requests are properly billed on service repair orders.
• Maintain clean, organized front and rear counter areas.
• Participate in available training programs.
• Stay current on new products, systems, and product updates.

Benefits

• Paid time off, accruing at 4 hours per pay period for new full-time employees, approximately 96 hours in the first year, with increases over time.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health Savings and Flexible Spending accounts.
• Life insurance.
• Short- and long-term disability coverage.
• 401(k) retirement plan.
• At least six paid holidays per year, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed