Automotive Parts Counter - BMW Pre-Owned & Service Center Medford

Asbury Automotive Group • Medford, MA

11d

About The Position

The Parts Counter Associate sells parts to customers over the counter, through the service shop, and by phone. The role supports retail and shop customers by helping them select parts, providing quotes and product information, processing orders, and maintaining an efficient flow of parts and related paperwork. The associate also supports inventory replenishment, special orders, back orders, vendor returns, and coordination with the parts manager and outside sales representatives.

Requirements

• Excellent communication and customer service skills, with the ability to maintain a professional image and demeanor.
• Ability to multitask in a fast-paced environment.
• Strong computer and phone skills, including Internet and MS Outlook.
• At least 18 years of age.
• Valid driver's license.
• Ability to pass pre-employment background and drug screening.

Nice To Haves

• Proficiency in Tekion.
• A degree in automotive technology or military equivalent experience.
• Bilingual ability.
• BMW experience and/or experience with a European automaker.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers about companion part requirements, specials, and the full product line.
• Answer phone calls and counter inquiries and provide price quotes and other information.
• Review body shop estimates to verify ordered parts and pricing when applicable.
• Pull and fill orders from stock.
• Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
• Notify relevant parties when special-ordered parts arrive.
• Tag parts orders with customer names and job numbers.
• Follow department policies for special orders and special-order aging.
• Follow up on back-ordered parts and replenish assigned inventory daily.
• Maintain prompt, efficient, and timely paperwork flow.
• Bill internal parts requests to service repair orders.
• Verify will-call and back-order files weekly and return items to vendors or stock items that are not picked up or needed.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Benefits

• Weekly pay.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for select management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings and flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Community service initiatives with paid volunteer hours.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed