Automotive Parts Counter - BMW Pre-Owned & Service Center Medford

Asbury Automotive • Medford, MA

12d • $60,000 - $70,000

About The Position

The Parts Counter Associate sells parts to customers over the counter, through the shop, and by phone. The role supports retail and shop customers in selecting parts, provides pricing and product information, processes and tracks orders, and helps maintain an accurate, timely parts workflow. The position calls for strong communication and customer service skills, a professional demeanor, and the ability to work in a fast-paced environment.

Requirements

• Excellent communication and customer service skills, with the ability to maintain a professional image and demeanor.
• Ability to multitask in a fast-paced environment.
• Strong computer and phone skills, including Internet and MS Outlook.
• At least 18 years of age.
• Valid driver's license.
• Must pass a pre-employment background and drug screen.

Nice To Haves

• Proficiency in Tekion.
• A degree in automotive technology or military equivalent experience.
• Bilingual ability.
• BMW experience and/or experience with a European automaker.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers about companion part requirements and specials, and present the full product line.
• Answer incoming calls and counter inquiries, providing price quotes and other information.
• Review body shop estimates to verify ordered parts and pricing when applicable.
• Pull and fill orders from stock, and tag parts with customer names and job numbers.
• Notify the parts manager about out-of-stock parts or shop materials needing immediate attention.
• Notify relevant parties when special-order parts arrive.
• Follow department policies for special orders and special-order aging.
• Follow up on back-ordered parts and replenish assigned inventory daily.
• Maintain a prompt, efficient, and timely flow of paperwork.
• Ensure internal parts requests are billed on service repair orders.
• Review will-call and back-order files weekly; return items to vendors or stock items that were not picked up or are no longer required.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed