Automotive Parts Counter Associate

Urbana Autopark • Urbana, IL

3h • $40,000 - $50,000 • Onsite

About The Position

The Ed Napleton Automotive Group is hiring an Automotive Parts Counter Associate at Napleton Auto Park of Urbana. The role serves as a liaison for internal and external customers, promoting the sale of parts, labor, and accessories in a growing, fast-paced automotive dealership environment. The position includes customer service, parts sales and distribution, inventory duties, processing paperwork, and coordinating with other departments.

Requirements

• At least 1 year of experience in automotive parts.
• Ability to lift 100 pounds.
• Automotive knowledge.
• Excellent customer service skills.
• A valid driver's license.
• Willingness to undergo a background check and drug screen in accordance with local law and regulations.
• At least 18 years of age to comply with the company driving policy.

Responsibilities

• Greet customers, determine their needs, and provide excellent customer service and satisfaction.
• Establish a method of payment.
• Handle telephone inquiries about parts purchases.
• Distribute parts to service technicians.
• Accept warranty parts and cores for return.
• Return warranty parts to the factory using the required marking and tagging procedures.
• Process pertinent documents and associated parts.
• Identify related parts needed for repair jobs.
• Advise customers or Service Consultants about parts stocking status.
• Maintain security of the Parts Department, its parts, and paperwork.
• Write purchase orders for parts and outside-supplier sublet work, and obtain management approval.
• Use the computer system consistently and accurately to post sales and track lost sales.
• Provide the Parts Manager with information for special orders, emergency purchases, and lost sales.
• Maintain parts in their correct locations and bins.
• Keep the work and department areas clean.
• Help take out garbage and boxes.
• Keep training and certifications up to date.
• Pull and stock parts inventory.
• Conduct bin spot checks as directed.
• Receive money and cash out customers.
• Maintain good communication between Parts associates and other departments.
• Report issues to the department manager.
• Perform other duties as assigned by management.

Benefits

• Medical, dental, and vision insurance.
• 401(k).
• Paid vacation and sick time.
• Employee vehicle purchase plans.
• Discounts on products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed