Automotive Parts Counter Associate
About The Position
Aloha Kia Kauai, a Ken Garff Automotive Dealership, is hiring a Parts Front Counter Sales Associate. The role supports the dealership’s parts operations by handling customer complaints and transactions, promoting branded parts, maintaining accurate inventory and computer records, coordinating accessory displays and vehicle availability, monitoring department workflow and backorders, processing warranty and billing adjustments, ensuring purchases and parts are properly accounted for and tagged, assisting with overdue accounts, and notifying customers when special-order parts arrive. The position requires a high school diploma or equivalent, a valid in-state driver’s license and good driving record, computer skills, and the ability to meet the physical requirements of the role, including lifting over 50 pounds. Two or more years of automotive parts department experience is preferred. The company describes its culture as focused on respect, intelligence, greatness, honesty, and teamwork, with a goal of treating people R.I.G.H.T and creating lifetime customers. Compensation is listed as an average annual range of $37,500–$65,000+, with individual pay determined by factors including skills, relevant experience, education or training, and performance bonuses and incentives.
Requirements
- High school diploma or equivalent.
- Ability to read and comprehend job-related instructions and information in electronic or paper form.
- Ability to handle problems creatively and logically while showing empathy for customers and their concerns.
- Ability to move about the Parts Department and computer skills.
- Ability to meet the physical requirements of the role, including lifting over 50 pounds.
- Valid in-state driver's license and a good driving record, per company standards.
Nice To Haves
- Two or more years of experience in an automotive parts department.
Responsibilities
- Handle customer complaints related to parts tactfully, promptly, with genuine concern, and according to dealership guidelines.
- Encourage the sale of branded parts.
- Schedule regular efforts to improve the efficiency of customer and Parts Department interactions and transactions.
- Establish processes to ensure accuracy between inventory and computer records.
- Refresh accessory displays and coordinate with the Sales Manager to ensure an accessory vehicle is available.
- Monitor Parts Department workflow and intervene as needed to ensure work is completed on time and technician needs are met.
- Make warranty and billing adjustments.
- Monitor backorders daily and ensure deliveries are shipped and received as quickly as possible.
- Ensure dealership purchases are properly accounted for before payment is made.
- Ensure parts are properly tagged so the dealership can recover full credit from the factory.
- Assist in collecting overdue accounts.
- Notify special-order customers when their parts arrive.
Benefits
- Paid training and career growth opportunities.
- Competitive compensation package.
- Paid Time Off.
- 401(k) with company match.
- Medical, dental, and vision insurance.
- Short- and long-term disability insurance.
- AD&D and life insurance.
- Year-end bonus program for all employees (Garff Giveback).
- Employee discounts on vehicle purchases, parts, service, and more.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
