Automotive Parts Advisor

S. Philadelphia•Philadelphia, PA

20h•Onsite

About The Position

The Parts Advisor supports and assists over all company goals in relation to Parts Sales goals, provides excellent service for our internal and external customers. The Parts Advisor will also have responsibility to assist customers over the phone in a proficient and friendly manner.

Requirements

Minimum 3 years of automotive or truck experience.
3 years in warehouse setting preferred.
Solid knowledge of the industry.
Strong work ethic and initiative.
Obtain a Forklift Certification

Nice To Haves

Associates Degree preferred

Responsibilities

Accurately completes parts requests from inception, ordering process, to fulfilling customer orders.
Assure parts are handled and stored properly to prevent damage.
Keep very accurate and detailed records to facilitate accurate inventory levels.
Facilitate warranty process and assure time frames are met to collect on warranty claims.
Keep management informed of discrepancies in quantity, quality, or location of parts.
Suggest process improvements to improve customer support, quality, and efficiency.
Keep parts counter and storage area clean and safe by putting things away in proper locations.
Perform physical inventory.
Answer phone calls, providing price quotes and other information
Notify the Shop Foreman and the customer that ordered parts have been received
Participate in all training programs that are made available.
Follow all company safety policies and procedures and immediately reports any and all accidents to a manager.
Pick up and deliver parts locally as required.
Ensure that parts are charged out on RO’s
Assist customers at front counter as needed.
Maintain a friendly professional demeanor when working with all customers (both internal and external)