Automotive Mobile Diagnostic Technician

Caliber Collision • Beaumont, TX

17d

About The Position

Protech Automotive Solutions and its affiliated brands are seeking a talented, dedicated, and quality-focused Mobile Diagnostic Technician to provide high-quality customer service. The technician applies technical knowledge to assist customers, responds to inbound and outbound calls supporting the Autel scanning unit, answers questions about scanning procedures, and researches vehicle technology issues to explain and resolve them.

Requirements

• At least 2 years of prior experience as a diagnostic technician.
• Currently have or be willing to obtain the proper tools needed to complete assigned job duties.
• Pass all pre-employment screenings, including background checks.
• Be at least 21 years old.
• Be able to reach below and above shoulder level, kneel, bend, squat, and lift objects over 50 pounds.
• Be able to read and understand instructions, written estimates, and work orders.
• Have effective verbal and written communication skills.
• Be able to manage competing priorities and adapt to a fast-paced environment.
• Provide personable, friendly customer service to internal and external customers.
• Be eligible to work in the U.S. without restrictions.

Nice To Haves

• I-CAR certification.
• ASE certification.

Responsibilities

• Apply technical knowledge to assist customers.
• Answer inbound and outbound phone calls in support of the Autel scanning unit.
• Answer technical questions about Autel scanning procedures.
• Research vehicle technology issues to understand, explain, and resolve them.

Benefits

• Medical, dental, and vision coverage eligibility from day one.
• Paid weekly.
• Paid vacation and holidays, accruing from day one.
• Career growth opportunities, with promotion from within.
• Paid skilled training and certifications, including I-CAR and ASE.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed