Automotive Mobile Diagnostic Technician

Caliber Collision • Shreveport, LA

13d

About The Position

AAT powered by Protech Automotive Solutions is hiring a Mobile Diagnostic Technician to provide technical support and service to customers. The position applies technical knowledge to assist customers, supports the Autel scanning unit by answering inbound and outbound calls and technical questions about scanning procedures, and researches vehicle technology issues to explain and resolve them. The role requires prior diagnostic technician experience, appropriate tools, physical activity, effective communication, and customer service skills.

Requirements

• At least 2 years of prior experience as a diagnostic technician.
• Must have or be willing to obtain the proper tools to perform assigned job duties.
• Must pass all pre-employment screenings, including background checks.
• Must be at least 21 years old.
• Able to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
• Able to read and understand instructions, written estimates, and work orders.
• Effective verbal and written communication skills.
• Able to work through competing priorities and adapt to a fast-paced environment.
• Able to provide personable, friendly customer service to internal and external customers.
• Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

• I-CAR certification.
• ASE certification.

Responsibilities

• Assist customers by applying technical knowledge.
• Answer inbound and outbound phone calls supporting the Autel scanning unit.
• Answer technical questions about Autel scanning procedures.
• Research vehicle technology issues to understand, explain, and resolve them.

Benefits

• Medical, dental, and vision benefits immediately from day one.
• Industry-comparable pay, paid weekly.
• Paid vacation and holidays, accruing from day one.
• Career growth opportunities, with promotion from within.
• Paid skilled training and certifications, including I-CAR and ASE.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed