Automotive Internet Sales Advisor - Cadillac Warwick
About The Position
The Automotive Internet Sales Advisor responds to customers who inquire about vehicles advertised online, primarily using phone and email. The role also supports customers who visit the dealership directly, guiding them through the buying process from initial contact to final sale. The advisor uses the Asbury selling process to understand customer needs, provide product and pricing information, build relationships, and deliver a positive car-buying experience. The position requires motivation, strong customer-service and communication skills, and the ability to work independently as well as collaboratively.
Requirements
- Must be at least 18 years of age.
- Must have a valid driver's license.
- Must be able to pass pre-employment background and drug screenings.
- Must have motivation to be successful.
- Must exhibit strong customer-service skills and be able to create and maintain customer relationships.
- Must have strong computer and phone skills.
- Must have experience utilizing and maintaining a customer relationship management database.
- Must maintain professional business attire and appearance.
- Must be self-motivated and a team player.
Nice To Haves
- Prior automotive sales or retail experience.
- Customer service, call center, or business development experience.
- Bilingual ability.
Responsibilities
- Contact and communicate with customers to identify their needs using the Asbury selling process.
- Build rapport with customers and develop a base of referrals and a customer network.
- Respond to internet leads within the store's required time and email product information with pricing.
- Answer sales phone calls and set customer appointments.
- Confirm appointments.
- Make outbound calls to follow up on customer inquiries, after sales, and repeat business.
- Conduct test drives and vehicle walk-arounds with customers.
- Guide customers through the buying process from start to finish.
Benefits
- Weekly pay.
- Paid holidays and paid time off.
- Paid training.
- Stock awards for eligible select management and front-line team members.
- Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
- Up to 12 weeks of paid pregnancy leave (disability leave).
- Paid parental leave.
- Health savings accounts.
- Flexible spending accounts.
- Short-term and long-term disability plans.
- Whole life and term life insurance.
- 401(k) with company match.
- Pet insurance.
- Digital career path tool and continuous training through Asbury's Internal Learning Management System.
- Professional growth and development opportunities.
- Technician student loan relief resources.
- Employee assistance program.
- Employee discounts on parts and service repairs.
- Scholarship awards.
- Paid volunteer hours through community service initiatives.
- Employee referral program with bonus opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
