About The Position

The General Service Technician is an hourly, full-time or part-time role, depending on business needs. The technician performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. The position is expected to deliver exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guest expectations for timing and quality. Monro describes itself as a people-first automotive service and tire company with nearly 1,100 shops and dealers across 32 states, supporting 16 brands. Its team shares a mission to provide guests with high-quality tire and automotive service.

Requirements

  • Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.
  • High school diploma or equivalent is preferred.

Nice To Haves

  • High school diploma or equivalent.

Responsibilities

  • Perform basic vehicle services and repairs accurately, efficiently, and in accordance with Monro standards of operation.
  • Perform tire services, including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
  • Perform vehicle services such as lubrication, oil changes, basic maintenance, bulb, wiper blade and filter replacements, battery testing, and battery installation.
  • Complete the Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
  • Assist with inventory management, including pulling tires and parts, unloading, and stocking inventory.
  • Assist with general store duties and maintain the store’s cleanliness and guest-ready condition.
  • Perform services in accordance with Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
  • Test drive vehicles according to Monro’s Road Test policy and dedicated routes, while following local traffic and safety laws.
  • Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
  • Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
  • Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
  • Perform other duties as assigned and required.

Benefits

  • Performance-based incentives
  • Paid vacation and holidays for full-time teammates
  • Reimbursement for ASE certifications
  • 401(k) eligibility immediately upon hire
  • Direct deposit
  • Employee discounts
  • Healthcare, vision, and dental coverage for full-time teammates
  • Employee Access Perks
  • Career advancement opportunities
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