Automotive General Service Technician - Store 1329

Monro Inc.•Cortland, NY

About The Position

The General Service Technician performs basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. The role is hourly, with full-time or part-time availability based on business needs. The technician is expected to provide exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively, while meeting guest expectations for time commitments and service quality. The position also involves maintaining technical proficiency through required Monro University training and following company, equipment-manufacturer, environmental, and safety standards.

Requirements

Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Perform basic vehicle services and repairs accurately and efficiently in accordance with Monro standards of operation.
Perform tire services, including wheel removal, balancing, patch or plug repairs, tire changing, mounting, installation, and TPMS service and repair.
Perform vehicle services, including lubrication, oil changes, basic maintenance such as bulb, wiper blade, and filter replacements, battery testing, and battery installations.
Complete Monro’s Courtesy Inspection process on every guest vehicle; identify, document, and communicate additional needed services and repairs.
Assist with inventory management, including pulling tires and parts, unloading inventory, and stocking inventory.
Assist with general store duties and maintain the store’s cleanliness and guest-ready condition to Monro standards.
Perform services in accordance with Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
Test-drive vehicles in accordance with Monro’s Road Test policy, using dedicated test-drive routes and observing local traffic and safety laws.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely in accordance with Monro and equipment-manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.