Automotive General Service Technician - Store 149

Monro Inc.•York, PA

About The Position

The General Service Technician performs basic, routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. This hourly position may be full-time or part-time, depending on business needs. The technician is expected to provide exceptional service through clear communication about vehicle issues and proposed solutions, while consistently meeting guest expectations for timing and quality. The role calls for strong attention to safety, customer service, and vehicle care. Technicians perform assigned services with minimal supervision, complete courtesy safety inspections, meet productivity and quality expectations, and complete required company training and certifications. The position provides an opportunity to work toward promotion to a C-Level Technician.

Requirements

Demonstrated mechanical aptitude and willingness to learn.
Ability to perform maintenance services with minimal supervision.
Ability to meet productivity and quality expectations for assigned work.
Strong focus on safety, customer service, and vehicle care.
Ability to complete required company training and certifications.
Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.

Nice To Haves

Entry-level automotive experience is preferred but not required.
High school diploma or equivalent is preferred.
Actively work toward promotion into a C-Level Technician position.

Responsibilities

Accurately and efficiently perform basic vehicle services and repairs in accordance with Monro standards of operation.
Perform tire services, including wheel removal, balancing, patch and plug repairs, changing, mounting, installation, and TPMS service and repair.
Perform vehicle services, including lubrication, oil changes, basic maintenance such as replacing bulbs, wiper blades, and filters, and battery testing and installation.
Complete a Courtesy Inspection for every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
Assist with inventory management, including pulling tires and parts, unloading deliveries, and stocking inventory.
Assist with general store duties and maintain a clean store that is consistently ready for guests and meets Monro standards.
Perform services in accordance with Monro safety standards, including wheel torque and oil safety and compliance procedures.
Test-drive vehicles in accordance with Monro’s Road Test policy, using designated test-drive routes and observing local traffic and safety laws.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
Maintain technical proficiency by completing required Monro University training courses and modules on time.
Safely operate, use, and maintain equipment according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.