About The Position

The General Service Technician is an hourly, full-time or part-time position based on business needs. The role performs basic routine vehicle repair and maintenance according to company standards and manufacturer specifications. The technician is expected to deliver exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guests’ expectations for service timing and quality.

Requirements

  • Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.

Nice To Haves

  • High school diploma or equivalent is preferred.

Responsibilities

  • Perform basic vehicle services and repairs accurately and efficiently in accordance with Monro standards of operation.
  • Perform tire services, including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
  • Perform vehicle services, including lubrication, oil changes, basic maintenance such as bulb, wiper blade, and filter replacement, and battery testing and installation.
  • Complete the Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
  • Assist with inventory management, including pulling tires and parts, unloading, and stocking inventory.
  • Assist with general store duties and maintain the store in excellent, clean, guest-ready condition according to Monro standards.
  • Perform services in accordance with Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
  • Test drive vehicles in accordance with Monro’s Road Test policy, using dedicated test drive routes and observing local traffic and safety laws.
  • Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety standards.
  • Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
  • Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
  • Perform other duties as assigned and required.

Benefits

  • Performance-based incentives
  • Paid vacation and holidays for full-time teammates
  • Reimbursement for ASE certifications
  • 401(k) eligibility immediately upon hire
  • Direct deposit
  • Employee discounts
  • Healthcare, vision, and dental coverage for full-time teammates
  • Employee Access Perks
  • Career advancement opportunities
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