Automotive General Sales Manager

Fox Buick GMC•Farmington, MI

About The Position

The Automotive General Sales Manager leads customer retention and profitability across new- and used-vehicle operations, delivering consistent sales performance while aligning people, processes, and inventory decisions with dealership financial targets. At Fox Buick GMC, the role supports the Fox Motors vision of working together to help people throughout life and contributes to employee, community, and customer-focused efforts. The position oversees new- and used-vehicle department managers, develops sales and financial forecasts, and works with dealership leadership on inventory, merchandising, and operating performance. It also involves analyzing market conditions, reviewing sales and deal activity, coaching team members, and resolving escalated customer situations. The daily routine includes reviewing prior-day results and current trends, meeting with department leaders, balancing inventory mix and turn, reviewing pricing and merchandising, validating deal documentation and approvals, monitoring local market activity, coaching and training, and aligning next-day actions with department performance. Fox Motors offers development programs for sales, technicians, and management through Fox University.

Requirements

2–4 years of related experience and training, or equivalent education and experience.

Responsibilities

Hire, train, coach, and monitor new- and used-vehicle department managers.
Build annual and monthly forecasts for unit sales, gross, expenses, and operating profit.
Set objectives with sales managers and ensure adherence to dealership policies, procedures, and sales systems.
Partner with the dealer/general manager on days supply and acquire and order inventory accordingly.
Establish merchandising and display standards and overage-disposal procedures; manage demonstrator issuance and records.
Review productivity, commission sheets, forecasts, and deal posting.
Audit trade appraisals and used-vehicle reconditioning as needed.
Analyze market conditions and recommend advertising, promotions, staffing, lease offers, and compensation plans.
Review results and trends, confirm priorities with new- and used-vehicle leadership teams, and remove blockers.
Balance inventory mix and turn and check that pricing and merchandising support monthly targets.
Review deal flow and exception items and validate documentation and approvals before posting.
Monitor local market activity and adjust promotional timing to stay competitive.
Coach team members, provide structured training, and resolve escalated customer situations professionally and promptly.
Align next-day actions with break-even awareness and department performance.