Automotive Finance & Insurance (F & I) Manager

Orillia Volkswagen • Orillia, ON

7d • CA$60,000 - CA$110,000 • Onsite

About The Position

Plaza Auto Group is seeking an experienced Financial Services Manager at Orillia Volkswagen to join their dynamic team. This role is for individuals who thrive in a fast-paced, customer-focused environment and want to be part of a growing dealership group. Plaza Auto Group is a family-owned and operated business serving communities since 1956 and is committed to creating exceptional experiences for both customers and employees.

Requirements

• High school diploma or equivalent; additional business/finance education is an asset
• OMVIC license required
• Proven ability to provide exceptional customer service
• Strong communication, interpersonal, and organizational skills
• Detail-oriented and highly organized
• Experience in automotive sales or finance preferred
• Comfortable working with technology
• Valid driver’s license with a safe driving record
• Minimum 1 year in an automotive business office or finance role

Responsibilities

• Greet customers and facilitate the smooth transition from sales to finance
• Determine customer financing needs through comprehensive consultations
• Present financing options and product menus to enhance the vehicle ownership experience
• Stay up-to-date on products and continually expand product knowledge
• Process finance transactions in compliance with OMVIC, provincial, and federal regulations
• Follow up with customers to ensure satisfaction and build loyalty
• Set and achieve sales goals and performance targets
• Handle all administrative tasks timely and in accordance with company policies
• Deliver exceptional customer service at every touchpoint

Benefits

• Comprehensive health and dental benefits
• Ongoing training and professional development opportunities
• Mentorship and management support
• Opportunities for career growth and advancement within Plaza Auto Group
• Community Involvement: Take part in initiatives that give back to our local communities
• Positive Work Culture: Join a dynamic, energetic, and supportive team environment that celebrates excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED