Automotive Equipment Technician

Snap-on•Spokane, WA

3d•Onsite

About The Position

Snap-on Equipment, a global leader in automotive equipment, has an immediate opening for an Automotive Equipment Technician. The technician is responsible for completing service calls throughout an assigned territory and assisting with problem-solving, equipment installation, and repairs. Serviceable equipment includes wheel aligners, wheel balancers, tire changers, alignment lifts, automotive and general-purpose lifts, specialty lifts, brake lathes, collision repair equipment, and A/C units. The role involves repairing, maintaining, and installing equipment; addressing customer needs during and after warranty periods; resolving problems; and supporting customer satisfaction. The technician also sells service contracts, updates or upgrades, and parts, while conducting customer visits and handling related administrative duties. Daily travel is required, with occasional overnight stays.

Requirements

Associate’s degree in a technical field, military training, or equivalent, with 1–5 years of experience.
Basic knowledge of electrical systems and pneumatics, along with strong mechanical skills.
Knowledge of PC hardware repair.
Ability to gain knowledge of products serviced by Snap-on Equipment and internal procedures.
Ability to lift 45 pounds and frequently walk, stand, bend, twist, kneel, squat, and sit while driving.
Strong communication skills and ability to work directly with customers.
Valid driver’s license.
Ability to work from home and be a self-starter.
Proficiency in Microsoft Office Suite applications.
Ability to travel daily, including occasional overnight stays.

Responsibilities

Follow Snap-on’s safety priorities and maintain a safe working environment through awareness and focus.
Use Rapid Continuous Improvement in day-to-day activities to increase organizational capacity.
Repair, maintain, and install equipment in the assigned territory, following established standards for response time, prioritization, and customer communications.
Assist Associate FST and FST employees with complex customer problems.
Complete and close calls for all assigned customers.
Manage customers’ equipment needs during and after warranty periods.
Resolve customer problems and ensure customer satisfaction.
Sell contracts, updates or upgrades, and parts in the assigned territory.
Contact customers before warranty or contract termination dates.
Make cold calls to pursue service contract sales.
Schedule regular customer site visits to provide timely and accurate equipment service.
Perform administrative duties, including obtaining onsite customer signatures and managing inventory and the fleet.
Travel daily within the territory, with occasional overnight stays.