Automotive Equipment Technician

Snap-on•Billings, MT

About The Position

Snap-on Equipment is seeking an Automotive Equipment Technician to complete service calls throughout an assigned territory. The role involves troubleshooting, installing, repairing, and maintaining automotive equipment, while providing responsive customer service and helping customers manage equipment needs during and after warranty periods. Serviceable equipment includes wheel aligners, wheel balancers, tire changers, alignment lifts, automotive and general-purpose lifts, specialty lifts, brake lathes, collision repair equipment, and A/C units. The position includes daily travel, with occasional overnight stays, and requires the ability to work from home.

Requirements

Associate’s degree in a technical field, military training, or equivalent, with 1–5 years of experience.
Basic knowledge of electrical systems and pneumatics, and strong mechanical skills.
Knowledge of PC hardware repair.
Ability to learn products serviced by Snap-on Equipment and internal procedures.
Ability to lift 45 pounds and frequently walk, stand, bend, twist, kneel, squat, and sit while driving.
Strong communication skills and ability to work directly with customers.
Valid driver’s license.
Ability to work from home and be a self-starter.
Proficiency in Microsoft Office Suite applications.
Ability to travel daily and occasionally stay overnight.

Responsibilities

Follow Snap-on’s safety priorities and maintain a safe working environment through awareness and focus.
Use Rapid Continuous Improvement in day-to-day activities to increase organizational capacity.
Repair, maintain, and install equipment in the assigned territory according to established standards for response time, prioritization, and customer communications.
Assist Associate FST and FST employees with complex customer problems.
Complete and close service calls for all assigned customers.
Manage customers’ equipment needs during and after warranty periods.
Resolve customer problems and ensure customer satisfaction.
Sell service contracts, updates, upgrades, and parts in the assigned territory.
Contact customers before warranty or contract termination dates.
Make cold calls to pursue sales of service contracts.
Schedule regular customer site visits to provide timely, accurate equipment service.
Perform administrative duties, including obtaining onsite customer signatures and managing inventory and fleet.