Automotive Equipment Technician

Snap-on Inc•Spokane, WA

5d•$24 - $29

About The Position

Snap-on Equipment, a global leader in automotive equipment, has an immediate opening for an Automotive Equipment Technician. The technician is responsible for completing service calls throughout an assigned territory and assisting with problem-solving, equipment installation, and repair. Serviceable equipment includes wheel aligners, wheel balancers, tire changers, alignment lifts, automotive and general-purpose lifts, specialty lifts, brake lathes, collision repair equipment, and A/C units. The role also involves supporting customers during and after warranty periods, maintaining customer satisfaction, selling service contracts, updates, upgrades, and parts, and performing administrative duties. The position requires daily travel, with occasional overnight stays, and the ability to work from home as a self-starter.

Requirements

Associate's degree in a technical field, military training, or equivalent, with 1–5 years of experience.
Basic knowledge of electrical systems and pneumatics, and strong mechanical skills.
Knowledge of PC hardware repair.
Ability to learn products serviced by Snap-on Equipment and internal procedures.
Ability to lift 45 pounds and frequently walk, stand, bend, twist, kneel, squat, and sit while driving.
Strong communication skills and ability to work directly with customers.
Valid driver’s license.
Ability to work from home and be a self-starter.
Proficiency in Microsoft Office Suite applications.
Ability to travel daily, including occasional overnight stays.

Responsibilities

Follow Snap-on’s safety priorities and maintain a safe working environment through awareness and focus.
Use Rapid Continuous Improvement in day-to-day activities to increase organizational capacity.
Repair, maintain, and install equipment in the assigned territory while following established standards for response time, prioritization, and customer communications.
Assist Associate FST and FST employees with complex customer problems.
Complete and close calls for all assigned customers.
Manage customers’ equipment needs during and after warranty periods.
Resolve customer problems and ensure customer satisfaction.
Sell contracts, updates, upgrades, and parts in the assigned territory.
Contact customers before warranty or contract termination dates.
Make cold calls to pursue service contract sales.
Schedule regular customer site visits to provide timely and accurate equipment service.
Perform administrative duties, including obtaining onsite customer signatures, inventory management, and fleet management.