Automotive Equipment Technician

Snap-on Inc•Billings, MT

5d•$24 - $27

About The Position

Snap-on Equipment, a global leader in automotive equipment, is hiring an Automotive Equipment Technician to complete service calls throughout an assigned territory. The technician assists with problem-solving, equipment installation, and repair, and is responsible for repairing, maintaining, and installing equipment according to established response-time, prioritization, and customer-communication standards. Serviceable equipment includes wheel aligners, wheel balancers, tire changers, alignment lifts, automotive and general-purpose lifts, specialty lifts, brake lathes, collision repair equipment, and A/C units. The role also involves supporting associate and field service technicians with complex customer problems, managing equipment needs during and after warranty periods, resolving issues to ensure customer satisfaction, and selling service contracts, updates, upgrades, and parts. The technician schedules customer site visits, follows up before warranty or contract termination, and makes cold calls to pursue service-contract sales. Administrative responsibilities include obtaining onsite customer signatures and managing inventory and fleet matters. The position requires daily travel within the territory, with occasional overnight stays, and the ability to work from home as a self-starter. Starting pay is $24–$27 per hour, plus incentive pay that averages an additional $8,000–$10,000 per year.

Requirements

Associate degree in a technical field, military training, or equivalent, with 1–5 years of experience.
Basic knowledge of electrical systems and pneumatics, and strong mechanical skills.
Knowledge of PC hardware repair.
Ability to learn the products serviced by Snap-on Equipment and internal procedures.
Ability to lift 45 pounds and frequently walk, stand, bend, twist, kneel, squat, and sit while driving.
Strong communication skills and ability to work directly with customers.
Valid driver’s license.
Ability to work from home and be a self-starter.
Proficiency in Microsoft Office Suite applications.
Ability to travel daily, with occasional overnight stays.

Responsibilities

Follow Snap-on safety priorities and maintain a safe working environment through awareness and focus.
Use Rapid Continuous Improvement in day-to-day activities to increase organizational capacity.
Repair, maintain, and install equipment in the assigned territory while meeting established standards for response time, prioritization, and customer communications.
Assist Associate FST and FST employees with complex customer problems.
Complete and close service calls for all assigned customers.
Manage customers’ equipment needs during and after warranty periods.
Resolve customer problems and ensure customer satisfaction.
Sell contracts, updates, upgrades, and parts in the assigned territory.
Contact customers before warranty or contract termination dates.
Make cold calls to pursue service-contract sales.
Schedule regular customer site visits to provide timely, accurate equipment service.
Perform administrative duties, including obtaining onsite customer signatures and managing inventory and fleet matters.