Automotive Detail Supervisor - 2nd Shift

Carvana • Heath, OH

11h • Onsite

About The Position

The Automotive Detail Supervisor is a frontline supervisor responsible for directly managing and developing a team of hourly associates in a Carvana Inspection Center. The role oversees safe vehicle movement and inspection-center production while meeting quality and inventory targets. The supervisor coaches and develops associates, manages performance, and fosters clear communication, teamwork, and adherence to Carvana’s values, policies, and procedures.

The supervisor reviews incoming vehicles for mechanical and physical defects, and works with the Inspection Center General Manager to repair or reject inventory based on repair costs and vehicle quality. The position also trains associates to identify and complete repairs according to Quality Control standards, helping reduce rechecks, rework, and production delays. Work takes place in a shop environment that may be cold, hot, noisy, wet, or exposed to vehicle-maintenance fumes or odors.

Requirements

• High school diploma or GED equivalent.
• Experience using computers.
• Must be at least 18 years of age.
• Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
• Demonstrated understanding of current reconditioning processes and lean principles.
• Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
• Ability to lift up to 60 pounds independently; most lifting is from knee to shoulder height, with additional lifting from various levels.
• Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull.
• Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
• Ability to maintain high-volume, high-quality work in a fast-paced environment.
• Ability to delegate tasks effectively to team members.
• Ability to communicate and interact effectively and professionally with others.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to multitask and prioritize effectively.
• Ability to resolve complex issues with guidance from others.
• Ability to work overtime and weekends.
• Ability to work variable schedules as necessary.

Responsibilities

• Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting or exceeding production and quality goals.
• Meet or exceed inventory production goals on a daily, weekly, and monthly basis.
• Oversee the day-to-day activities of the assigned team, assess strengths and weaknesses, and identify opportunities and steps for improvement.
• Engage, coach, develop, and manage the performance of associates; provide feedback and demonstrate desired skills.
• Create a work environment that supports positive communication, team cohesion, and adherence to Carvana’s values.
• Communicate expectations, performance measures, and goals clearly to team members.
• Prevent and resolve conflicts among team members.
• Monitor adherence to systems, policies, procedures, and performance standards.
• Review and approve identified mechanical and physical defects of incoming inventory.
• Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and overall vehicle quality.
• Train production associates to use Quality Control standards to identify and complete repairs effectively and efficiently the first time.
• Identify and complete repairs efficiently to minimize rework and production delays.
• Work conscientiously to reduce preventable shop hazards and the possibility of injury to oneself or other team members.
• Manage multiple associates, including employee development and performance management.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Perks including student loan payments, vehicle discounts, and pet benefits.
• Wellness program supporting physical and mental health.
• Access to opportunities to expand skills and share knowledge across the organization.
• Promotion-from-within culture and opportunities for varied and rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED