Automotive Detail Manager

Integro Professional Services, LLC•Silver Springs, NY

2d•Onsite

About The Position

INTEGRO is hiring an Automotive Detail Manager to lead daily operations at an automotive dealership location. The role supports the company’s onsite automotive services division by processing new and used vehicle inventory and contributing to customer satisfaction. The manager oversees associates at the worksite, promotes efficient operations and quality service, maintains a safe, clean, and organized work environment, follows budget guidelines, and ensures compliance with company processes and procedures. The position reports directly to the Zone Manager. The manager works with dealership departments to forecast incoming inventory and schedule work appropriately, delegates and records work in company systems, develops associates, and builds effective partnerships across departments. The role may require performing any job function needed to ensure customer satisfaction. It involves frequent movement and repeatedly getting into and out of vehicles during each shift; work may take place indoors or outdoors in varying climate conditions.

Requirements

Proven experience in automotive detailing or a related field with managerial responsibilities.
Strong leadership, organizational, and communication skills.
Demonstrated ability to manage complex operations and lead a diverse team.
Commitment to exceptional customer service and quality workmanship.
Respectful and reliable, with a positive team-building mindset.
Exceptional attention to detail and a strong work ethic.
Ability to work in a fast-paced, customer service-driven environment.
Clean, professional appearance and respectful, professional communication.
Proactive, reliable, and trustworthy.
Valid driver's license with a clean driving record.
Must pass drug screening and background check.

Nice To Haves

Knowledge of automotive detailing processes and techniques.

Responsibilities

Manage daily operations and delegate work fairly and effectively.
Communicate with dealership departments to forecast incoming inventory and support proper scheduling.
Ensure work is recorded and delegated in company systems.
Ensure associates follow company policies, processes, and procedures.
Drive productivity while consistently meeting quality expectations.
Coach and develop associates professionally and personally.
Work with the team to complete work efficiently and inspect work quality while maintaining workspace safety, cleanliness, and organization.
Build partnerships with different departments.
Resolve customer or associate conflicts and complaints.
Consistently deliver a high level of customer satisfaction.
Step in to perform any necessary job function to ensure customer satisfaction.
Maintain a positive, can-do mindset and encourage the same among managers and associates.