Automotive Customer Service & Customer Retention Representive
About The Position
Kaufman's Auto Repairs is a family-owned automotive repair facility serving Sarasota and Manatee counties. The company has been in business for 17 years and emphasizes honesty, professionalism, quality workmanship, and treating customers like family. The Automotive Customer Service & Customer Retention Representative helps deliver an exceptional customer experience through appointment scheduling, customer communication, vehicle intake support, and office administration. This is a full-time position in Sarasota, Florida, with a Monday–Friday schedule and pay of $19–$22 per hour, based on experience. The ideal candidate enjoys helping people, communicates professionally, takes initiative, and understands the importance of building lasting customer relationships. The workplace is described as clean and professional, and the position offers an opportunity to grow with an established, family-owned business.
Requirements
- Excellent customer service and communication skills.
- Friendly, professional telephone personality.
- Organized, dependable, and detail-oriented.
- Comfortable making outbound customer calls.
- Able to multitask and work independently.
- Basic computer skills.
Nice To Haves
- Automotive experience is preferred but not required.
- Tekmetric experience is a plus.
Responsibilities
- Answer incoming calls and schedule customer appointments.
- Greet customers and assist with vehicle check-in and check-out.
- Perform vehicle intake inspections and take photographs.
- Open repair orders and document customer concerns.
- Assist with basic service estimates and parts information.
- Make thank-you calls and follow up with customers who declined recommended services.
- Contact past customers through the We Miss You program.
- Follow up on outstanding estimates.
- Request Google reviews from satisfied customers.
- Scan invoices and email paperwork to the accounting company.
- Assist with general office and administrative duties.
Benefits
- Competitive hourly pay based on experience.
- Monday–Friday schedule.
- Family-owned and operated business.
- Clean, professional work environment.
- Opportunity to grow with an established company.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
