Automotive Customer Service Advisor

Pep Boys•San Diego, CA

8d•$18 - $20

About The Position

Contribute to the organization’s growth through customer engagement, expert product and service knowledge, and follow-up and follow-through at the service desk, on the sales floor, and at the register. The role serves as a first point of contact for customers and combines customer service and sales responsibilities with automotive service work, vehicle inspections, and shop organization. The position also supports a safe, compliant work environment and may include basic opening and closing duties at designated locations.

Requirements

High school diploma or equivalent.
Valid driver’s license.
One year of related experience in an automotive service environment.
Basic knowledge of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions, and ability to apply formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods; reach overhead and below the knees; squat, bend, stoop, kneel, and twist; and climb ladders.
Ability to communicate in person, by telephone, or with telecommunications equipment; enter and locate information on a computer; present information to small and large groups; visually verify information, often in small print; and safely operate a motor vehicle.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Serve as the first point of contact for customers by phone and in the store; engage customers, schedule appointments, build trust, understand needs, explain processes and timelines, and sell parts and services.
Follow Company Customer Care standards to meet customer expectations.
Support organization and productivity of the service business through work orders, register transactions, vehicle inspections, and knowledge of service and replacement parts.
Assist with customer care, work orders, register activity, facility maintenance, and Outside Purchase ordering under Management’s direction.
Follow cash, credit, check, refund, and return policies; work with management to address customer service issues, complaints, and business opportunities.
Perform and participate in express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation; starting and charging system testing; cosmetic car services; and vehicle inspections.
Implement and consistently execute safety procedures, ensuring wheel torque and oil/fluid services follow standard operating procedures.
Partner with Management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
At designated locations, may act as a secondary key carrier and perform basic and detailed opening and closing duties.
Maintain an organized and neat shop.
Follow company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.