Automotive Customer Service Advisor

Pep Boys•Anaheim, CA

3d•$17 - $20

About The Position

The Automotive Customer Service Advisor contributes to organizational growth through customer engagement and knowledge of automotive products and services. The role serves customers at the service desk, on the sales floor, at the register, and by phone, helping them understand their vehicle needs, scheduling appointments, communicating processes and timelines, and recommending parts and services. The advisor also supports service-business organization, express automotive services, safe work practices, and a neat shop environment. The position requires a high school diploma or equivalent, a valid driver's license, and one year of related experience in an automotive service environment. One year of sales experience is preferred. The stated pay range is $16.90 to $19.80 per hour based on experience, with sales commission and a flat rate on labor hours produced. Benefits include medical, dental, and vision benefits, life insurance, short-term disability, supplemental benefits, a 401(k) with company match, PTO, and holiday pay.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic knowledge of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions, and ability to apply formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods; frequently reach overhead and below the knees, squat, bend, stoop, kneel, and twist; and climb ladders.
Ability to communicate in person, by telephone, or using telecommunications equipment; enter and locate information on a computer; present information to groups; visually verify information, often in small print; and safely operate a motor vehicle.

Nice To Haves

One year of sales experience.

Responsibilities

Serve as the first point of contact for customers by phone and in the store; engage customers, schedule appointments, build trust, understand needs, explain processes and timelines, and sell appropriate parts and services.
Follow Company Customer Care standards and help meet customer expectations.
Organize and support the service business through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts.
Assist with customer care, work orders, register transactions, facility maintenance, and Outside Purchase ordering under Management's direction.
Follow cash, credit, check, refund, and return policies; work with management to address customer service issues, complaints, and business opportunities.
Conduct and participate in express automotive services, including tire mounting, balancing, rotations and repairs; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation and starting and charging system testing; cosmetic car services; and vehicle inspections.
Implement and consistently execute safety procedures, including ensuring wheel torque and oil and fluid services follow standard operating procedures.
Partner with Management to maintain a safe and healthy work environment compliant with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
In designated locations, serve as a secondary key carrier and perform basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.