Automotive Customer Service Advisor

Pep Boys•Simi Valley, CA

5d•$17 - $20

About The Position

The Automotive Customer Service Advisor supports organizational growth through customer engagement, product and service expertise, and follow-through at the service desk, sales floor, and register. The advisor is the first point of contact for customers by phone and in the store, helping schedule appointments, understand customer needs, explain processes and timelines, and recommend parts and services that help vehicles run efficiently while meeting company customer-care standards. The role supports service-business organization and productivity through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts. It also includes performing express automotive services such as tire mounting, balancing, rotations and repairs; oil changes and fluid services; filter and bulb replacement; battery installation and starting and charging system tests; cosmetic car services; and vehicle inspections. The advisor follows safety procedures and standard operating procedures, helps maintain a safe and organized shop, and may serve as a secondary key carrier for opening and closing at designated locations. The advisor works with management and other associates to address customer concerns and business opportunities, maintain a safe and legally compliant work environment, and complete customer-care, facility-maintenance, and outside-purchase ordering tasks as directed. The position requires availability for days, nights, weekends, and holidays, and involves physical activity including lifting merchandise and supplies, standing and walking for extended periods, climbing ladders, and safely operating a motor vehicle.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic understanding of mathematical concepts, including arithmetic, percentages, and fractions, and ability to apply formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer-service skills.
Ability to work days, nights, weekends, and holidays.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods and frequently reach, squat, bend, stoop, kneel, and twist.
Ability to climb ladders to retrieve and stock merchandise.
Ability to communicate in person, by telephone, or using telecommunications equipment; enter and locate information on a computer; present information to groups; visually verify information, often in small print; and safely operate a motor vehicle.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Serve as the first point of contact for customers by phone and in the store.
Engage customers, schedule appointments, understand their needs, explain processes and timelines, and sell appropriate parts and services.
Follow company customer-care standards to meet customer expectations.
Organize and support service-business productivity through work orders, register transactions, vehicle inspections, and service and replacement-part knowledge.
Assist with customer care, work orders, register transactions, facility maintenance, and outside-purchase ordering as directed by management.
Follow cash, credit, check, refund, and return policies and work with management to respond to customer-service issues, complaints, and business opportunities.
Perform and participate in express automotive services, including tire services, oil changes, fluid top-offs, lubrication, filter and bulb replacement, battery installation, starting and charging system testing, cosmetic car services, and vehicle inspections.
Execute safety procedures and ensure wheel-torque and oil/fluid services follow standard operating procedures.
Partner with management to support a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers, and apply information appropriately.
Perform basic and detailed opening and closing responsibilities as a secondary key carrier where designated.
Maintain an organized and neat shop and follow company policies, safety rules, and environmental rules.
Perform other duties as assigned.