Automotive Customer Service Advisor

Pep Boys•Burbank, CA

5d•$17 - $20

About The Position

Contribute to organizational growth across all lines of business through customer engagement, expert product and service knowledge, and follow-up at the service desk, on the sales floor, and at the register. Serve as the first point of contact for customers in person and by phone, helping them understand their automotive needs, scheduling appointments, explaining processes and timelines, and recommending parts and services. Support service-business organization and productivity through work orders, register transactions, vehicle inspections, and knowledge of service and replacement parts. Perform routine express automotive services while consistently following safety procedures and company policies. Work with management and associates to maintain a safe, healthful, organized shop and provide effective customer care.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic knowledge of mathematical concepts, including arithmetic, percentages, and fractions, and the ability to apply formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.

Nice To Haves

One year of sales experience.

Responsibilities

Serve as the first point of contact for customers by phone and in the store.
Engage customers, schedule appointments, build trust, identify needs, communicate processes and timelines, and sell appropriate parts and services in accordance with Company Customer Care standards.
Organize and support service-business productivity through work orders, register transactions, vehicle inspections, and service and replacement-part knowledge.
Assist with customer care, work orders, register transactions, facility maintenance, and Outside Purchase ordering under management direction.
Follow cash, credit, check, refund, and return policies, and work with management to address customer service issues, complaints, and business opportunities.
Perform and participate in express automotive services, including tire mounting, balancing, rotations and repairs; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation; starting and charging system testing; cosmetic car services; and vehicle inspections.
Promote and consistently execute safety procedures, ensuring wheel torque and oil and fluid services follow standard operating procedures.
Partner with management to maintain a safe and healthful work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
In designated locations, serve as a secondary key carrier and perform basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Follow company policies, procedures, and safety and environmental rules.
Perform other duties as assigned.