Automotive Customer Service Advisor

Icahn Automotive Group•Simi Valley, CA

About The Position

The Automotive Customer Service Advisor contributes to organizational growth through customer engagement, product and service knowledge, and follow-up at the service desk, on the sales floor, and at the register. The role is the first point of contact for customers by phone and in person, and involves scheduling appointments, understanding customer needs, explaining service processes and timelines, building trust, and selling parts and services. The advisor supports an organized and productive service business through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts. Under management direction, the advisor assists with customer care, work orders, register transactions, facility maintenance, and outside-purchase ordering. The role also performs routine express automotive services, follows safety procedures and standard operating procedures, and helps maintain a safe, compliant, organized shop. In designated locations, the advisor may serve as a secondary key carrier with basic and detailed opening and closing responsibilities.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic knowledge of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions.
Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer-service skills.
Ability to work days, nights, weekends, and holidays.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods and frequently reach overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.
Ability to climb ladders to retrieve and stock merchandise.
Ability to communicate in person, by telephone, or using telecommunications equipment; enter and locate information on a computer; present information to small and large groups; visually verify information, often in small print; and safely operate a motor vehicle.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Serve as the first point of contact for customers by phone and in the store.
Engage customers, schedule appointments, build trust, understand their needs, communicate processes and timelines, and sell parts and services.
Follow Company Customer Care standards and meet customer expectations.
Support service-business organization and productivity through work orders, register transactions, thorough vehicle inspections, and service and replacement-part knowledge.
Assist with customer care, work orders, register assistance, facility maintenance, and outside-purchase ordering as directed by management.
Follow cash, credit, check, refund, and return policies and procedures.
Work with management to address customer-service issues, complaints, and business opportunities.
Conduct and participate in express automotive services, including tire mounting, balancing, rotations and repairs; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation and starting and charging system testing; cosmetic car services; and vehicle inspections.
Ensure safety procedures are consistently followed, including wheel-torque and oil/fluid services performed according to standard operating procedures.
Partner with management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
Perform secondary key-carrier opening and closing responsibilities at designated locations.
Maintain an organized and neat shop and follow company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.