Automotive Claims Specialist

CareGard Warranty Services, Inc. • Grapevine, TX

9d • Onsite

About The Position

CareGard Warranty Services, part of Automotive Financial Group (AFG), provides vehicle service contracts and automotive protection products. The Automotive Claims Specialist reviews and adjudicates claims by applying automotive mechanical knowledge and interpreting policy terms and coverage. The role works with repair facilities, customers, adjusters, and other departments to evaluate repair information, process approved claims, coordinate payments, and provide accurate, timely service. The position is onsite in Grapevine, Texas.

Requirements

• Professional experience in automotive repair, diagnostics, parts operations, or a related technical automotive field.
• Strong working knowledge of automotive systems, mechanical components, diagnostic procedures, and repair processes.
• Ability to apply automotive mechanical knowledge to evaluate repair recommendations, diagnostic findings, and claims.
• Strong analytical and problem-solving skills.
• Excellent communication skills, including the ability to accurately gather and relay technical information.
• Excellent customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail, with a focus on accurate data entry and record keeping.
• Demonstrated reliability, dependability, and accountability.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to work onsite in Grapevine, Texas.

Nice To Haves

• Hands-on automotive repair experience.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Understand and interpret ancillary policies to accurately adjudicate claims.
• Review submitted claims for compliance with contract terms, conditions, and coverage.
• Use automotive mechanical knowledge and diagnostic experience to evaluate repair recommendations, diagnostic findings, and supporting documentation.
• Assess repair information, mechanical concerns, and contract coverage when reviewing and adjudicating claims.
• Process approved claims through the online portal and accurately document communications and transactions.
• Communicate with repair facilities about diagnostic findings and repair recommendations, and coordinate payments for approved claims.
• Respond to internal and external claims and coverage inquiries by phone, email, mail, and fax.
• Collaborate with fellow adjusters and other departments to provide accurate and timely customer service.
• Maintain accurate records, including data entry, claim analysis, and follow-up tracking.

Benefits

• Nine paid holidays.
• Paid time off (10 days during the first year).
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Education and licensing assistance.
• Employee recognition programs and company events.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed