Automotive Center Manager

Grease Monkey•Greenville, SC

About The Position

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center, using customer and employee relations skills, business management techniques, and sound judgment. The manager is also required to perform assistant manager duties and below. The role directly supervises all center employees and oversees customer relations, hiring and training, performance management, scheduling, payroll, center operations, inventory, reporting, cash handling, site maintenance, and safety. The manager also handles customer complaints and damage claims, supports local marketing and community activities, solicits fleet accounts, and maintains required records and postings.

Requirements

Previous experience managing a retail automotive center or an equivalent related business is required.
Business management, employee relations, customer service, and intermediate computing skills.
Basic literacy, including reading, writing, and math skills.
Verbal communication skills.
Ability and license to operate motor vehicles.
Ability to properly use mechanical hand tools.

Responsibilities

Welcome customers professionally, explain services and pricing, and keep waiting customers informed about wait times.
Present applicable air filters, breather, and radiator cap for customer inspection.
Maintain a comfortable, clean, and safe atmosphere for customers.
Review service tickets, warranty and free top-off programs, services performed, and customer reminders at checkout.
Encourage customer feedback, thank departing customers, and resolve complaints and damage claims.
Hire, train, evaluate, schedule, and supervise employees; resolve complaints, administer discipline, and discharge employees as needed.
Prepare payroll and maintain accurate employee files and time-clock records.
Ensure proper execution of activities in the service bays.
Print and monitor sales and inventory reports; oversee cash register and credit card handling.
Maintain POS computer software and hardware, including backups, upgrades, and routine maintenance.
Make daily bank deposits, complete daily close-out procedures, and prepare weekly and monthly paperwork.
Monitor inventory, place orders, and conduct accurate monthly inventory counts.
Maintain the cleanliness, appeal, safety, and physical condition of the site, tools, equipment, inventory, supplies, and property.
Write and mail customer thank-you notes, solicit fleet accounts, and plan and execute local marketing functions.
Participate in community activities and maintain required OSHA, MSDS, and other federal, state, and local postings and records.