Automotive Center Manager

Grease Monkey•Chesnee, SC

About The Position

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center, using customer and employee relations skills, business management techniques, and sound judgment. The Center Manager is also required to perform assistant manager duties and duties below that level. The role includes managing customer interactions and resolving complaints, directly supervising center employees, overseeing daily operations and financial procedures, and maintaining the center’s facilities, equipment, inventory, and records. The manager also supports local marketing, fleet-account development, and community activities.

Requirements

Previous experience managing a retail automotive center or an equivalent related business is required.
Business management, employee relations, and customer service skills.
Intermediate computing skills.
Basic literacy, including reading, writing, and math skills.
Verbal communication skills.
Ability and license to operate motor vehicles.
Ability to properly use mechanical hand tools.

Responsibilities

Welcome customers promptly and professionally, explain requirements, services, and pricing, and present relevant vehicle components for inspection.
Keep waiting customers informed, answer questions, and maintain a comfortable, clean, and safe customer environment.
Review service orders, warranties, free top-off programs, services performed, and related customer materials at checkout; encourage customer feedback and return visits.
Resolve customer complaints and damage claims.
Directly supervise center employees, including hiring, performance evaluation, complaint resolution, discipline, and discharge as needed.
Train new employees and conduct routine training for all employees on products, services, skills, procedures, and policies.
Schedule employees to provide effective center coverage and efficient labor use, and ensure accurate time-clock use.
Prepare payroll and maintain complete employee files.
Ensure proper execution of service-bay activities and monitor sales, inventory, cash-register, and credit-card functions.
Maintain POS software and hardware, including backups, upgrades, and routine maintenance.
Make daily bank deposits, complete daily close-out procedures, and prepare weekly and monthly paperwork.
Monitor inventory, place orders, and complete accurate monthly inventory counts.
Maintain cleanliness and appeal of the site and a safe working environment.
Maintain the physical plant, tools, equipment, inventory, supplies, and personal property.
Write and mail customer thank-you notes, solicit fleet accounts, and plan and execute local marketing activities.
Participate in community activities and maintain required OSHA, MSDS, and other federal, state, and local postings and records.