Automotive Center Manager

Grease Monkey #41•Greenville, SC

About The Position

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center, using customer and employee relations skills, business management techniques, and sound judgment. The Center Manager is also required to perform assistant manager duties and duties below that level. The role includes customer service and complaint resolution, direct supervision and training of center employees, scheduling and payroll, overseeing center operations and finances, maintaining inventory and equipment, and supporting local marketing and community activities.

Requirements

Previous experience managing a retail automotive center or an equivalent related business is required.
Business management skills.
Employee relations skills.
Customer service skills.
Intermediate computing skills.
Basic literacy, including reading, writing, and math skills.
Verbal communication skills.
Ability and a license to operate motor vehicles.
Ability to properly use mechanical hand tools.

Responsibilities

Welcome customers promptly and professionally, explain service requirements, Grease Monkey services, and pricing, and provide customers with a positive service experience.
Present applicable air filters, cabin air filters, breathers, and radiator caps for customer inspection.
Keep waiting customers informed about wait times and answer questions; maintain a comfortable, clean, and safe customer atmosphere.
Review service order tickets, warranty and free top-off programs, services performed, static stickers, and reminder cards with customers at checkout.
Encourage departing customers to provide feedback, thank them, and remind them to return.
Resolve customer complaints and damage claims.
Directly supervise center employees, including hiring, evaluating performance, resolving complaints, administering discipline, and discharging employees as needed.
Train new employees and conduct routine training for all employees on products, services, skills, procedures, and policies.
Schedule employees to provide effective center coverage and efficient labor use, and ensure accurate time-clock use.
Prepare payroll each pay period and maintain complete, accurate employee files.
Ensure proper execution of activities in the service bays.
Print and monitor daily, weekly, and monthly sales and inventory reports.
Monitor cash register functions and credit card handling.
Maintain POS computer software and hardware, including backups, upgrades, and routine maintenance.
Make daily bank deposits and perform daily close-out procedures.
Prepare weekly and monthly paperwork.
Monitor inventory, place orders, and perform accurate monthly inventory counts.
Maintain the cleanliness and appeal of the entire site and a safe working environment.
Maintain the physical plant, tools, equipment, inventory, supplies, and personal property.
Write and mail customer thank-you notes.
Solicit fleet accounts and plan and execute local center marketing activities.
Participate in community activities.
Maintain required postings and records, including OSHA, MSDS, federal, state, and local records.