Automotive Center Manager

Grease Monkey #41•Chesnee, SC

About The Position

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center, using customer and employee relations skills, business management techniques, and sound judgment. The Center Manager is also required to perform assistant manager duties and duties below that level. The role includes managing customer relations, directly supervising center employees, overseeing center operations, and supporting local marketing and community activities. The manager maintains a clean, safe, and appealing environment for customers and employees while ensuring accurate business records, inventory, payroll, and financial procedures.

Requirements

Previous experience managing a retail automotive center or an equivalent related business is required.
Business management skills.
Employee relations skills.
Customer service skills.
Intermediate computing skills.
Basic literacy, including reading, writing, and math skills.
Verbal communication skills.
Ability and license to operate motor vehicles.
Ability to properly use mechanical hand tools.

Responsibilities

Welcome customers promptly and professionally, and explain service requirements, Grease Monkey services, and pricing.
Present applicable air filters, cabin air filters, breathers, and radiator caps for customer inspection.
Keep waiting customers informed about wait times, answer questions, and ensure a comfortable, clean, and safe customer environment.
Review service order tickets, warranty and free top-off programs, completed services, static stickers, and reminder cards with customers at checkout.
Encourage customers to submit feedback, thank departing customers, and remind them to return.
Resolve customer complaints and damage claims.
Directly supervise center employees, including hiring, performance evaluation, complaint resolution, discipline, and termination as needed.
Train new employees and conduct ongoing employee training on products, services, skills, procedures, and policies.
Schedule employees to provide effective center coverage and efficient labor use, and ensure accurate time-clock use.
Prepare payroll each pay period and maintain complete, accurate employee files.
Ensure proper execution of activities in the service bays.
Print and monitor daily, weekly, and monthly sales and inventory reports.
Monitor cash register functions and credit card handling.
Maintain POS computer software and hardware, including backups, upgrades, and routine maintenance.
Make daily bank deposits and perform daily close-out procedures.
Prepare weekly and monthly paperwork.
Monitor inventory, place appropriate orders, and conduct accurate monthly inventory counts.
Maintain the cleanliness and appeal of the entire site and a safe working environment.
Maintain the physical plant, tools, equipment, inventory, supplies, and personal property.
Write and mail customer thank-you notes.
Solicit fleet accounts and plan and execute local center marketing activities.
Participate in community activities.
Maintain required postings and records, including OSHA, MSDS, and applicable federal, state, and local records.