Automotive Business Development Representative (BDC) / Internet Sales
About The Position
DARCARS of Silver Spring is hiring an Automotive Business Development Representative (BDC) / Internet Sales Representative. This role serves as a digital connection between the dealership and customers, helping them make informed decisions remotely. The representative nurtures inbound prospects by conducting a needs analysis using the DARCARS Approach to Sales, sharing dealership and product information, answering questions, and connecting customers with an in-store sales manager to continue the purchase process. The role requires timely follow-up and an exceptional customer experience with every interaction. This position is not remote eligible. The representative manages leads through the CRM, responds to customer inquiries across several channels, schedules in-store appointments, documents interactions, collaborates with dealership personnel, and works toward response-time and conversion goals. The employee may also be assigned other duties by a supervisor.
Requirements
- Valid driver's license.
- Excellent written and verbal communication skills.
- Computer savvy.
- Strong attention to detail and organizational skills.
- High energy, positive attitude, and a team-first mentality.
- Ability to multitask and manage leads efficiently.
- Willingness to learn and grow in a fast-paced environment.
- Availability to work evenings, weekends, and most holidays.
- Must be at least eighteen years of age.
Nice To Haves
- Previous experience in customer service, sales, or call center environments.
- Automotive experience; not required, as full training is provided.
- CRM experience, such as DriveCentric, VinSolutions, or Elead.
Responsibilities
- Pull and manage leads through the CRM.
- Respond promptly to inquiries via phone, text, chat, or email.
- Serve as a knowledgeable first point of contact for products, services, and the DARCARS brand.
- Convert online interest into in-store appointments.
- Follow communication scripts to maintain consistency and quality.
- Log all customer interactions in real time.
- Build strong working relationships with dealership personnel.
- Meet or exceed performance goals, including response-time and conversion metrics.
- Learn and train with the manufacturer to become an expert.
- Nurture inbound prospects using the DARCARS Approach to Sales, provide dealership and product information, answer questions, and connect customers with an in-store sales manager.
- Follow up and provide an exceptional experience with every interaction.
- Perform other duties and responsibilities as requested by a supervisor.
Benefits
- Comprehensive benefits plan including 401(k).
- Employee discounts on vehicle purchases, parts, and service repairs.
- Opportunities to join community service initiatives.
- Internal career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
