About The Position

Ciocca Automotive is seeking an energetic, enthusiastic, and highly motivated call center professional to join its team as an Automotive Business Development Agent. The position involves responding to customer inquiries, sharing initial product information, arranging sales appointments, and following up with leads. The schedule is Monday through Friday with rotating Saturdays. Ciocca Automotive describes its workplace as supportive and collaborative and offers opportunities for career advancement.

Requirements

  • At least one previous customer service-related role.
  • Strong computer and phone skills.
  • Valid driver’s license and a clean driving record.

Responsibilities

  • Answer customer calls and establish follow-ups for sales appointments.
  • Respond promptly to internet, phone, and live chat inquiries using email, scripts, and templates.
  • Provide customers with initial product information and direct them to appropriate dealership resources.
  • Follow up with leads who are not ready to make an appointment or who miss an appointment.

Benefits

  • Weekly draw plus commission.
  • PTO and holidays.
  • 401(k) retirement plan with company matching.
  • On-the-job training.
  • Medical, dental, prescription, and vision insurance.
  • Advancement opportunities within the Ciocca Automotive Family.
  • Employee discounts on purchases, repair, service, and wash.
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