Call Center Agent

Spire Orthopedic Partners•Stamford, CT

3d•$20 - $25•Onsite

About The Position

Spire Orthopedic Partners is a national partnership of orthopedic practices that provides administrative infrastructure, capital, and operational resources so physicians can focus on patient care. The organization is headquartered in Stamford, Connecticut, and its network spans the Northeast. The Call Center Agent serves as an initial point of contact for new and current patients. The agent handles calls, gathers and provides information, conveys electronic messages to medical care providers, screens and transfers calls, and assigns pending documents to patient charts in the electronic medical record system. The role requires tact, compassion, confidentiality, professionalism, and strong customer service.

Requirements

High school diploma or equivalent.
One year of medical experience.
Knowledge of HIPAA and other insurance regulations, policies, and procedures.
Knowledge of medical office procedures, policies, practices, and medical terminology.
Strong verbal and written communication skills.
Extensive customer service experience.
Computer skills, including proficiency with Windows-based software.
Strong problem-solving skills.
Ability to represent the organization professionally.

Nice To Haves

Health care receptionist or call center experience.
Experience with electronic medical systems, such as Athena/Centricity or Medi-Tech.

Responsibilities

Serve as the call center’s initial point of contact to register new patients and direct current patients, using tact, compassion, and confidentiality.
Manage calls from patients requiring medical care and provide or gather necessary information.
Take electronic messages and convey information to the appropriate medical care providers.
Screen and transfer calls to the appropriate person or department.
Assign pending documents to patient charts in the EMR system.
Perform other duties as assigned by managers and leads.